Cancellation Policy

Deposit

A non-refundable deposit of $500 per person is required to secure your reservation. This is most easily done during your online booking process or over the phone with your credit card (Mastercard and Visa only); however, deposit payments may also be sent by cheque, money order, or direct deposit. Your booking will be confirmed in writing after funds have cleared our bank account.

Discounts

A 10% discount is available for returning guests. For persons on a full Centrelink payment (e.g., Full Pensioner, Disability, etc) a 15% discount is given..  A Centrelink card must be produced on arrival to receive the discount.

If a return guest is also on a full Centrelink payment then a maximum discount of 15% applies.

For the 4-Night package a single discount of 5% is available to return guests or pensioners.

Balance

The full remaining balance is payable on or before arrival. We accept cash, cheque, money order, direct deposit, EFTPOS, or credit card (Mastercard and Visa only).

Cancellation and Refunds

Special Conditions applicable for cancellations and transfers during  COVID-19 on a case by case assessment.

Reservations cancelled or postponed are fully transferable and must be used within 6 months.  If you do not redeem your transfer within 6 months, your deposit will be forfeited. 

There are no refunds or credit given for early departures.

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